Terms and Conditions
RIGHT OF WITHDRAWAL
if the right of withdrawal is exercised by following the procedures and terms explained below, Cantina Lamadè will refund the sums due within 14 days from the date it becomes aware of the consumer’s exercise of the right of withdrawal.
The right of withdrawal can only be exercised by the final consumer. The final consumer is a person acting for purposes unrelated to the entrepreneurial and professional activity , possibly carried out
HOW AND WHEN.
the right of withdrawal can be exercised without penalty within the period of 14 working days. The deadline starts from the day the goods are received and, if the order requires multiple shipments, from the day the last delivery is received. The right of withdrawal is exercised by sending a registered letter with acknowledgment of receipt to the address of CANTINA LAMADE’, VIA GIARDINI 1 , 84066 PISCIOTTA ( SA) ITALY
The notice of withdrawal must contain an explicit statement of withdrawal from the contract provided for in the Consumer Code.
It is also possible to send a prior email within the same deadline provided that this communication is confirmed by a registered letter with acknowledgment of receipt within the next 48 hours. To verify compliance with the deadline sent upon delivery to the accepting post office. In any case, the acknowledgement of receipt is not an essential condition to prove the ‘exercise of the right of withdrawal.
IN CASE OF DELIVERY
If delivery has taken place, the consumer must send to ‘address CANTINA LAMADE’, VIA GIARDINI 1 , 84066 PISCIOTTA ( SA) ITALY at his own expense the products he intends to make, always within 14 working days from the date on which he received the products, with the wording of RETURN ORDER affixed to the package. The acceptance of the post office or shipper will be used to verify compliance with the deadline. No parcels will be collected under any circumstances cash on delivery nor freight collect.
The substantial integrity of the property to be returned is an essential condition for the exercise of the right of withdrawal. The right of withdrawal is totally void if the returned product is not intact, that is :
- absence of the original packaging
- absence of integral elements of the product
- damage to the product causes other than transportation
- sealed products opened by the consumer
Only the sums collected for the purchase of the products net of shipping costs and any cash on delivery fee will be returned.
however, in the event that products do not possess the essential characteristics promised, have manufacturing defects, there have been errors in the delivery of the same or in any case it is a cause attributable to Cantina lamadè , will also be returned the shipping costs for the delivery of products purchased and any right of cash on delivery.
for more information, please see the general conditions of sale.
METHODS OF PAYMENT
the methods of payment currently provided for purchases of products in the catalog Cantina lamadè are as follows:
We accept the most common credit cards, including prepaid and rechargeable cards, issued by banks on the Italian territory VISA, MASTERCARD.
It is also possible to use debit cards of the POSTE-PAY type.
All orders placed, before being processed, are subjected to authenticity checks directly from the relevant credit card issuing institutions for the protection of the customer.
With this form of payment. once this procedure is completed. You will have generated a purchase proposal that will be confirmed by e-mail, with the assignment of a specific of order number and that you must use in any further communication with www.cantinalamade.com
If there are no problems, your order will be automatically confirmed, processed within 16 working hours and delivered within 24/48 hours ( 72per the islands and other few areas of southern Italy, (Saturdays and Sundays are excluded), with the shipment of the goods entrusting it to the courier according to the procedures provided.
In the event that instead your order can not be confirmed and / or accepted www.cantinalamade.com will promptly notify you by e-mail and / or telephone
made out to cantina lamadè di Daniele Franzon IBAN: .IT23Y0706676530000000418203
In the reason for the bank transfer, please indicate order number indicated in the order report e-mail and consider that the order will be processed only at the actual visibility of the deposit on the bank account ( timing varies from bank to bank).
We warn that orders must be paid with exact amount and within one week from the confirmation of the orders, or they will be canceled.
For any information you can contact our Customer Service by sending an e-mail to email@example.com address through which you will receive a response within the next 12 hours .
Concluding a purchase with this type of payment will display a page on the Paypal site where you can enter your personal e-mail address and password for your PayPal account, or access the procedure for creating a new Paypal account. After registration you can proceed with payments via PayPal without having to re-enter the data, even for subsequent purchases. By choosing this mode of payment, the amount is charged directly to your PayPal account. PayPal protects the buyer’s information
Each transaction made by this method will be sent a confirmation e-mail from Pay-Pal. The amount of the order is charged to the PayPal account when the order is taken. In case of cancellation the amount will be refunded to the customer’s PayPal account.
site www.cantinalamade.com below is owned by Lamadè winery of Daniele Franzon with registered office in via giardini 1, Pisciotta ( SA) P.I 05683070659 and is dedicated to the retail sale of foodstuffs
lamadè winery observes the regulations on contracts concluded at a distance referred to in Articles 50 et seq. of Legislative Decree 206/2005.
Please read the conditions below carefully, and print and/or save them on a high durable medium of your choice
SHIPMENTS TO ITALY
the cost of shipping is 7.00 euros for orders up to 160 euros , after which it is free of charge
If the product is available on the site www.cantinalamade.com will be processed in stock within 16 working hours and then shipped by BRT courier that will deliver within 24/48 working hours ( 72 for the islands and other few areas away from major population centers, excluding Saturdays and Sundays).
these tempistische are valid except for the occurrence of certain unforeseen events that could lengthen the delivery time ( Christmas and Easter period, summer holiday period, bad weather, absence of the recipient, momentary depletion of goods, etc). Please provide us with an address where you are sure the package can be received and also , provide us with a telephone number ( preferably cell phone number) to give to the courier. Any number you provide us with will not be recorded in our records in any way ( unless nobn enter it yourself during registration ), it will only be used to contact you to establish any details regarding that particular shipment.
The courier will make 2 attempts at delivery. In the event that the recipient is absent after two passes by the courier, our customer service department will call the customer back by phone to proceed with re-delivery of the package.
In-Store Pickup FREE SERVICE
Lamadé Winery also allows you to order online and choose to pick up your order at our store. The service is FREE. As soon as everything is ready for pickup, a saleswoman will notify the customer by phone, who is asked to come with the relevant order confirmation document received by e-mail ( in paper format or viewable on a mobile phone/laptop).
In case there is any problem with the delivered products. we always intervene to solve the problem, if it is properly reported to us by mail ( sent to firstname.lastname@example.org) no later than 5 days from the date of delivery. These items and the packaging carton should not be thrown away as they will be essential to report the incident, make the return and proceed with the replacement or refund as needed.
TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS
All methods of sale, delivery and payment are listed in detail in the various sections of the site and are to be considered an integral and substantial part of this contract. The terms and conditions applicable to each individual order will be those set forth on the site at the time the order is placed. Any new conditions will be effective as of the time of posting on the site and will apply only to sales concluded thereafter.
All products and prices shown on the site constitute an offer to the public with the limitations and terms contained in the site itself and in these general conditions of sale.
The graphic appearance of the products delivered may not coincide with the one represented on the site in the event that the manufacturer has modified the packaging and therefore for reasons beyond the control of cantina lamadè di Daniele Franzon, information and ingredients reported refer to the date of online publication of the item before consumption it is advisable to check the package physically received. If you wish to know the exact expiration date of a particular item based on the lots available at the time of purchase, please inquire by sending an email to email@example.com.
Only the price ( per unit Euro/Kg for variable weight products and per package for all other products) calculated at the time of the order will be applied to the customer’s expenditure, without any consideration of price increases or decreases. even for promotions, which may have occurred later or previously concluded.All prices include VAT. The cost of shipping is 7.00 euros up to 160 euros of purchases.
ACCEPTANCE OF ORDERS
The order sent by the customer will be binding for Cantina Lamadè only if the entire order procedure will have been completed regularly and correctly without any highlighting of error messages by the site cantina lamadè will not include in the expense products not expressly ordered by the customer.
In his electronic mailbox the Customer will receive confirmation of the order placed with a summary of the products, their prices, and the general and particular conditions applicable to the order.
CANCELLATION AND MODIFICATION OF THE ORDER
Cantina lamadè as a result of unforeseen logistical and organizational difficulties, may cancel the order by notifying the Customer by e-mail or by prior agreement with the same, change the day and/or time of delivery.
Cantina Lamadè delivers only in the areas specified by the service of
Deliveries will take place within 24/48 hours ( 72 for islands and other areas of southern Italy) following the communication of the package.
For any anomaly found the consumerl can still contact Cantina Lamadè directly at the references indicated in the contact area of the site.
Cantina Lamadè will not be responsible for any delays occurring during transport.
Similarly, Cantina Lamadè cannot be held responsible for any loss, damage, incorrect or non-delivery caused by any and/or causes of force majeure or fortuitous event, such as but not limited to: natural disasters, adverse weather conditions ( such as heavy snowfall) any strikes ( of its own or other employees), accidents to means of transport, explosions, or any other similar or different cause.
AVAILABLE PRODUCTS AND PURCHASE LIMITATIONS
Cantina Lamadè will not be in any way responsible for the temporary or permanent unavailability of one or more products. In case of unavailability. even temporary, of the requested products, Cantina lamadè undertakes not to charge the Customer the corresponding price. In the case of unavailability. even temporary , of the products requested, Cantina Lamadè undertakes not to charge the Customer the corresponding price. The site highlights the cases in which restrictions apply to the purchase of individual products
For delivery isp required the presence of the Customer or his appointed person at the address and time specified in the order. If the Customer or the person in charge is not present a second delivery attempt will be made and a storage case will be opened. The cost of storage at the shipper’s warehouse will be borne by the purchaser. Cantina Lamadè undertakes, in the event of failure to collect within the prescribed time at the warehouse, to refund the purchase price to the buyer net of any storage and shipping costs. in case of failure to collect defined Cantina Lamadè will not refund the cost of delivery and that of the products. It will also be the right of lamadè winery to exclude the customer from the service.
The purchase can be paid by the customer at his choice by the following methods :
We accept the most common credit cards, including prepaid and rechargeable, issued by banking institutions in the Italian and foreign VISA , MASTERCARD.
It is also possible to use POSTE-PAY debit cards.
All orders placed, before being processed , are subjected to verification of genuineness directly by the relevant credit card issuing institutions for the protection of the customer.
With this form of payment, once you have completed this procedure, you will have generated a purchase proposal that will be confirmed by e-mail, with the assignment of a specific order number and that you must use in any further communication with www.cantinalamade.com
If there are no problems, your order will be automatically confirmed, processed within 16 working hours and delivered within 24/48 hours ( 72 for the islands and other few areas of southern Italy, excluding Saturdays and Sundays), with the shipment of the merdce entrusting it to the courier according to the procedures provided.
In the event, however, that your order can not be confirmed and / or accepted www.cantinalamade.com will promptly notify you by e-mail and / or telephone.
payable to CANTINA LAMADE’ DI DANIELE FRANZON IBAN : IT 23Y0706676530000000418203
In the reason for the transfer, please indicate the order number indicated in the order report e-mail and consider that the order will be processed only upon actual visibility of the deposit on the bank account ( timing varies from bank to bank).
Please note that orders must be paid within one week of order confirmation or they will be cancelled.
For any information you can contact our Customer Service by sending an e-mail to firstname.lastname@example.org , address through which you will receive a response within the next 12 hours.
Concluding a purchase with this type of payment will display a page on the PayPal site where you can enter your personal e-mail address and password for your PayPal account or access the procedure for creating a new PayPal account. After registration you can proceed with payments via PayPal without having to re-enter data, even for subsequent purchases. By choosing this payment method, the amount is charged directly to your PayPal account. PayPal protects the buyer’s information.
Each transaction performed by this method will be sent a confirmation e-mail from PayPal. The amount of the order will be charged to the PayPal account when the order is taken. In case of cancellation the amount will be refunded to the customer’s PayPal account.
Right of Withdrawal
Customer rights are protected by Legislative Decree 206/2005 updated with the provisions of Legislative Decree 21/2014
Customer has, therefore, the right to withdraw from the contract even partially , without explanation and without charge, provided that the withdrawal is communicated by registered letter A / R to Cantina Lamadè di Daniele Franzon, Via giardini 1 84066 Pisciotta (Sa) Italy within 14 calendar days from the day of receipt of the products. The communication may be anticipated within the same period, by e-mail or telegram, provided that it is confirmed by registered A/R within the following 48 hours. This communication must specify the will to withdraw from the acaquisto and the product or products for which you intend to exercise the right of withdrawal, attaching a copy of the invoice.
If, on the other hand, delivery has already taken place, the consumer must send to the same address indicated above at his own expense the products he intends to return, again within fourteen working days from the date on which he received the products, with the words “return order" affixed to the package. To verify compliance with the deadline will be the acceptance of the post office or shipping . Under no circumstances will be withdrawn parcels cash on delivery nor freight collect.
The customer must then return the product at his own expense in the following manner: shipment by parcel post or express courier addressed to Cantina Lamadè , via giardini 1, 84066, Pisciotta (Sa) Italy .
If the withdrawal will have been exercised in accordance with the procedures described, Cantina Lamadè will refund the amount paid for the purchase of the product as soon as possible and in any case within 14 calendar days from the date on which Cantina Lamadè became aware of the exercise of the right of withdrawal by the customer.
However, in the event that the products do not possess the essential characteristics promised, have manufacturing defects, there have been errors in the delivery of the same or in any case it is a cause attributable to Cantina Lamadè , will also be returned the shipping costs for the delivery of the products purchased and any right of delivery.
The right of withdrawal is not allowed in the case of:
purchase of sealed packaged products, opened by the Customer;
of goods that by their nature cannot be returned or are likely to deteriorate or alter rapidly (e.g. fresh and perishable food products);
Cantina Lamadè will process the Customer’s personal data in compliance with privacy regulations as specified in detail in the information in the PRIVACY section of the Site.
Any and all disputes that may arise in relation to the application, interpretation and execution, of these general conditions of sale, will be imperatively referred to the court of the place of residence or domicile of the consumer. if located in the territory of the State.
CAN I PAY WITH PEACE OF MIND EVEN WITH A CREDIT CARD?
Of course. Our transactions are guaranteed by a secure server that adopts the SSL (Secure Socket Loyer) protection system so, the information you transmit remains confidential and invisible to third parties
WHAT DO I DO IF A PACKAGE ARRIVES WITH WRONG OR BROKEN PRODUCTS ?ù
Any external damage or mismatch in the number of packages or indications must be immediately reported to the courier, who will report the ‘error on the accompanying document. Any damages or anomalies that are not immediately visible must be reported by e-mail to email@example.com or at +39 348 6085838.
CAN PACKAGES ALSO BE SENT ABROAD?
Absolutely. Cantina Lamadè.com accepts orders with worldwide delivery. However, we reserve the right to examine each case , depending on the regulations of the country to which the products are destined.
IS IT POSSIBLE TO RESERVE PRODUCTSU THAT ARE OUT OF STOCK OR IN THE PROCESS OF BEING SOLD OUT?
Under special circumstances, Cantina Lamadè may not be able to ensure the availability of all products, Therefore, if you want to order products that are out of stock or about to sell out, please send an e-mail to firstname.lastname@example.org the company will take care of the request and check the availability of the products.
WHAT HAPPENS IF THE COURIER FINDS NO ONE AT THE TIME OF DELIVERY
The courier makes the first delivery without notice. If the customer is absent, the courier retries the delivery in the next two working days. If the absence continues, the home delivery will be canceled and the products will remain available at the courier’s location for 5 days.
IS THERE A MINIMUM CHARGE TO ORDER? HOW CAN I CHECK THE STATUS OF MY ORDER?
There is no minimum spend to order. Over 160.00 euros, shipping is free of charge.
After placing your order, you are sent a summary e-mail with all the references and useful data. You can check the status of your order by logging into the site with the user name and password you chose when you first registered